Frequently asked questions

How can we help?

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Manage my policy
Buying a policy
About us
ID check
No Claims Discount
Verification documents
Policy information
Claims

General claims

What do I do if I have an accident?
Will my price increase if I make a claim?
Will I get a courtesy car?
Why has my claim been settled as fault?
Emergency breakdown

Repairs

Who repairs my car?
What is an approved repairer?
What happens if my car can't be repaired?
Do I have to get my car fixed?

Making a claim

How do I make a claim?
How to make a windscreen or glass damage claim
Will making a claim affect my NCD?
When do I report a claim?
Do I need to contact the police when I make a claim?

Have a question?

We’re here to help you with your queries. Please check our online hours below.

We have fewer agents online the Bank Holiday weekend. This means our response times will be slower from Saturday 1st May until Monday 3rd May. Our normal service will resume from Tuesday 4th May.

Chat to us
Online - slower response times
Chat to us
Online - delayed response times due to high volumes
Leave us a message
Currently offline
Chat to us
Online - slower response times on weekends
Online hours
Mon-Fri
Weekends & bank holidays
9am - 8pm
10am - 5pm

Manage your policy, download your documents, make a claim or speak to a member of our team all inside our app.

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Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.