We're sad you're thinking of leaving us, but if you want to cancel your policy just log in to your online account.

If you've never logged into your account, don't worry! Simply follow the steps below:

  1. Go to https://account.marshmallow.com/login
  2. Enter the email address you used when you signed up with us
  3. Check your inbox for an email from Marshmallow, 'Sign into your Marshmallow account'
  4. Click on the link to sign into your account
  5. Select 'Cancel my policy'

If your policy is coming to an end you just want to expire your policy, read this article on how to do that here.

More information about cancelling your policy

  • Do I have to pay a fee if I cancel my policy?
    If your policy started less than 14 days ago you can cancel your policy without a cancellation fee, so you will only be charged for your days on cover 👍
  • If you cancel after 14 days of your policy start date (your cooling off period), there will be a £50 cancellation fee.
  • If I cancel my policy today, what time will my cover end?
    If you cancel today, you will be covered with us until 23:59 tonight.

The Legal Stuff

It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.

Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.